Store and Shipping Policies
Contact Information and Special Requests
If you would like to commission a painting or drawing or print that is not available, please contact us at: Luke.firstname.lastname@example.org
If there is anything on this website that does not function properly or you need help with, please don’t hesitate to contact us at the above email address.
As we value ecosystems and honor the concept of recycling and reusing, products are packaged with up-cycled materials as much as possible. Items will typically arrived in lovingly repurposed cardboard and paper so as to minimize materials waste.
Your package will ship within one week of placing your order, typically within 1-3 days.
Most packages ship USPS First Class Package or Priority Mail (though you have many shipping options available at checkout), and arrive within 2-5 days.
You'll receive a shipping update via email shortly after your order ships, which includes tracking and delivery updates.
If you need to make any changes to your order, please reach out to us immediately via email, at Luke.email@example.com
We are happy to assist you with changes you'd like to make with your order. Certain exceptions may apply given inventory on hand, or if your order has already been packaged.
We always include a packing slip / receipt in every order, so if you'd like to send a gift to someone please leave a note letting us know it is a gift when you place your order.
There is a place at checkout to include a comment for us.
We are happy to include a note to the recipient if you'd like to include that information, and we'll be sure not to include the receipt.
‘Out of Stock’ Items
Of course, original paintings and drawings cannot be restocked. Limited edition prints cannot be restocked when the edition runs out. Besides this, we are always working to restock "out of stock" items as quickly as we can. As a very small team working with several producers and manufacturers, it can often take weeks for certain items to be restocked, even working as fast as we can. Here's a general breakdown of products and when you can expect them to be restocked:
—Canvas prints: Stretching canvases can take a long time, especially around the holidays, so 2-3 weeks.
—Paper prints: 1-2 weeks.
—Stickers: 1-2 weeks.
In Case of Orders Not Received
All orders come with detailed tracking information, so in the unusual event that you don't receive your order when expected, we will help you locate your package to the best of our ability.
Even though it may seem obvious, these steps will nearly always help recover lost packages. To cover all your bases in the event that you don't receive your package when expected, here are some helpful first procedures:
1. Check your email for tracking updates to see the exact day and time your package was delivered. In rare cases, delivery drivers will mark a package as delivered while en route. Usually packages do show up within 24 hours if this is the case.
2. Check with every single person in your household, as well as any neighbors that could have accidentally picked it up.
3. Check any camera footage you may have access to, such as a doorbell or security camera.
4. If you've gone through all of these steps and still cannot locate your package, please let us know and we will do everything we can from our end to help track it down. Often a call to the local post office can provide more details than standard tracking provides.
Additionally, USPS provides this form for missing packages.
***If you are worried about security or have known issues in your area with stolen packages, especially around the holidays, please choose a shipping option at checkout with signature confirmation or shipping insurance.
***We are not responsible for lost packages that do not include insurance. As a very small company, we cannot replace lost packages when tracking shows that the item was delivered. That said, please trust that we do everything we possibly can to help you in this rare situation.
Returns and Exchanges
We have a 10 day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Luke.firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Luke.email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Our site is 100% secure, and your information is kept 100% private. We do not collect customer information beyond what you provide for shipping purposes, or for example, if you sign up for a newsletters that we might offer. We will never use your information to contact you except in the case that there is a (rare) issue with your order. We will never share your information, ever.